Smart Visual Voice Mail

 

• Special features
• Service charge
• How to subscribe
• User Guide
• Terms and conditions
• Smart Visual Voice Mail FAQ

 

Customers subscribing to Smart Visual Voice Mail service have voicemail synchronized from the system automatically and saved to their handsets. Caller names or mobile numbers can be displayed, making it easy for users to select voicemails to play, replay or delete.

 

Special features:

• Skip voice call flow, making it faster to select voicemail to play, replay and delete.
• Displays caller names or phone numbers.
• Auto synchronization of voicemail, so you are not limited by voice mailbox storage capacity.
• Auto synchronization via mobile data and Wi-Fi network.

 

Service charge:

Smart Voice Mail Premium Package or Smart Voice Mail Package subscription

$18 per month

 

 

How to subscribe:

• 1. Go to Infotainment service content (m.pccw-hkt.com) > Mingle > Smart Visual Voice Mail via handset
• 2. Call our PCCW Consumer Service Hotline on 1000 or Business Consumer Hotline on 10088

 

User Guide:

Step 1: Subscribe to "Smart Visual Voice Mail" Service

Step 2: Download and install the "Smart Visual Voice Mail" app from Google Play

Step 3: Open the "Smart Visual Voice Mail" app and accept T&C

Successfully install and open the app		Accept the Terms of Use to activate the APP

Step 4: Follow the instructions below to subscribe service via your handset

Choose "Subscribe Now" (Must access via mobile data)		If agree to the service terms, please click "confirm" to subscribe service.

Step 5: After subscribing the "Smart Visual Voice Mail" service, follow the instructions below to hear voicemail synchronized in your handset

If there is a voicemail, main screen will show a voicemail alert		Click the voicemail alert

Select any voicemail		Click to play  Click to delete Click to save voicemail to handset storage

Step 6: Setting

Select "Smart Visual Voice Mail" App		Click "" in message list

Automatic sync (on/off) > Set default to "On" after installing this app to automatically synchronize voicemail via mobile data or Wi-Fi. Customer can change the setting to "Off" to stop automatic synchronization of voicemail to handset.		When roaming (on/off) > Set default to "Off" after installing this app. Customer can change the setting to "On" to auto synchronize voicemail when using mobile data roaming. Note: mobile data roaming charge will be incurred when synchronizing voicemail while roaming.

 

 

 

 

Terms and conditions:

1. Smart Visual Voice Mail is available only for Android OS 4.0 and select handset models.
2. A mobile data charge will be incurred when retrieving voicemail via Smart Visual Voice Mail.
3. Roaming data or voice charges will be incurred for synchronization or listening to voicemail via 63880000 on a mobile phone when roaming.
4. Customers are required to download and install the appropriate application from Google Play before the service, and all the above offers or packages,can be ultilized.
5. If a customer de-activates Smart Voice Mail Premium Package or Smart Voice Mail Package,the user will de-activate Smart Visual Voice Mail at the same time.
6. Provision of services is governed by PCCW-HKT mobile service's Terms and Conditions for Subscription, which take precedence in the event of any ambiguity.

 

1. I have installed the application but voicemail cannot be synchronized and I'm asked to subscribe. What should I do? 2. Do I need a specific handset model to use this service? 3. Where can I see syncrhonized voicemail? 4. How will I know if a new voicemail has arrived? 5. I have received a new voicemail alert SMS but cannot find voicemail in the app. Why? 6. If I delete a message in the handset, will it be deleted from the voicemail system as well? 7. If I delete a message in the voicemail system via *92 call flow, will the synchronized message be deleted from the handset as well? 8. Can I syncrhonize voicemail via a Wi-fi connection? 9. Can I synchronize voicemail in "Flight mode"? 10. Can I turn off automatic synchronization temporarily? 11. Can I turn automatic synchronization on/off overseas? 12. Can I export synchronized voicemail? 13. Will data be consumed if no new voicemail is syncrhonized? 14. When using this application, how much mobile data usage will be involved? 15. I've already subscribed to this service and installed the application, but no voicemail has been synchronized to my handset? 16. I can't play the synchronized voicemail. What should I do? 17. How much voicemail can be stored in my handset? Will messages be automatically deleted in my hnadset 18. If I uninstall the "Smart Visual Voice Mail" app, will my synchronized voicemail be deleted at the same time? 19. I have saved the voicemail audio file to PC but it can’t be played by audio players like Windows Media Player and QuickTime Player Click here to browse the most updated FAQs. (Note: Mobile Data charge applies when browsing the page.)   Answer 1. I have installed the application but voicemail cannot be syncrhonized and I'm asked to subscribe. What should I do? A: Smart Visual Voice Mail requires subscription. You may visit this link for subscription. Beside, you may call our Customer Service Hotline 1000 or Business Customer Hotline 10088. You can also visit a PCCW shop for assistance. 2. Do I need a specific handset model to use this service? A: Yes. This service is applicable only to Android OS 4.0 or above and select handset models. 3. Where can I see synchronized voicemail? A: You may see the synchronized voicemail inside the app. 4. How will I know if a new voicemail has arrived? A: Notification will appear in the form of a special icon . You can pull down the notification list for detail. By pressing on the notification, you can go directly into the app for listienging voicemail. 5. I have received a new voicemail SMS but cannot find voicemail in the app. Why? A: A problem may have occurred during automatic voicemail synchronization. For example, you may have been in an area not served by network when the app performed a voicemail syncrhonization. Please go into the Smart Visual Voice Mail application and press the  button to perform manual synchronization. 6. If I delete a message in the handset, will it be deleted from the voicemail system as well? A: Yes, the message will be deleted from voicemail system as well. 7. If I delete a message in the voicemail system via *92 call flow, will the syncrhonized message be deleted from the handset as well? A: No. You can keep the message in the handset for as long as you like, provided your handset has enough storage. 8. Can I syncrhonize voicemail via a Wi-fi connection? A: Yes, you can syncrhonize your voicemail if your Wi-Fi connection can access the public Internet and your PCCW-HKT mobile service SIM card is inserted in the phone.  9. Can I syncrhonize voicemail in "Flight mode"? A: No. 10.Can I turn off automatic synchronization temporarily? A: Yes. Go into the setting of application and turn the option “Automatic Sync” to off. When it is off, you can still perform synchronization manually by pressing the “" button at the top right corner of the application. 11. Can I turn automatic synchronization on/ff overseas? A: Yes. Go into the option of application and turn on or off the “When Roaming” option. When it is off, you can still perform synchronization manually by pressing the “" button at the top right corner of the application. 12.Can I export synchronized voicemail? A: Yes. You can press 'Save to Storage' at the playback screen. The message will be save to handset storage under directory "svvm". 13. Will data be consumed if no new voicemail is syncrhonized? A: Yes. The application makes regular checks with PCCW-HKT mobile service’s voicemail system, which will consume data, such as 2MB per day. 14. When using this application, how much mobile data usage will be involved? A: Assume the average voicemail length is around 30 secs, so when the app syncrhonizes voicemail to a handset, the process involves mobile data usage of about 100kB.  15. I’ve already subscribed to this service and installed the application, but no voicemail has been synchronized to my handset? A: Please make sure that a PCCW-HKT mobile service SIM card is installed in your handset and switch on the mobile data or Wi-Fi connection to automatically synchronize voicemail. Or you can try pressing the “" button at the bottom of the application to perform manual synchronization. 16. I can’t play the synchronized voicemail. What should I do? A: This could be caused by outdated software. Please go to Google Play to perform a software update. For a quick solution, please call the voicemail IVR by dialing *92 or 63880000 so that you can listen to the voicemail. 17. How much voicemail can be stored in my handset? Will voicemail be automatically deleted in my handset? A: This depends on the size of handset storage. The voicemail in the hanset will not be automatically deleted, as long as the Smart Visual Voice Mail app is installed. 18. If I uninstall the "Smart Visual Voice Mail" app, will my synchronized voicemail be deleted at the same time? A: Yes, If you uninstall the "Smart Visual Voice Mail" app, your synchronized voicemail will be removed automatically.  19. I have saved the voicemail audio file to PC but it can’t be played by audio players like Windows Media Player and QuickTime Player. A: Please change the file extension from ‘.m4a’ to ‘.aac’.