mobileOne

Simply call 1000 to get priority customer service exclusive to mobileOne customers, offering ONE-STOP full customer services, available 24 hours a day to meet all customers' needs. This covers PCCW-HKT mobile service, residential telephone line, IDD, NETVIGATOR broadband and now TV services.

Call Consumer Service Hotline 1000 to enjoy local directory inquiries and free call connect service. Giving customers great convenience of making restaurant and entertainment reservations. Freeing customers to enjoy life!

Simply visit the mobileOne counter located at any of our Customer Service Centers to enjoy priority customer service. Exclusive One-on-One demonstrations for customers to get the most out of smartphone or tablet as well as exclusive PCCW-HKT mobile service apps.

Free enrollment in different workshops, such as for the latest smartphone or tablet models, different operating systems (iOS, Android, Windows) and exclusive PCCW-HKT mobile service apps.

Click here for free workshop enrollment.

If customers encounter any difficulty with PCCW-HKT mobile service while overseas, our International toll-free hotline is available in 32 countries/destinations to provide customers 24/7 round-the-clock support all year round, giving customers peace of mind when travelling abroad.

If customers lose handset in mainland China, just use a fixed line to call our International toll-free hotline on 00-800-2888 8333. We will send a dedicated courier to deliver a loan handset to customers, along with a standard 3G SIM card replacement for FREE, ensuring customers a worry-free journey.

Service details:

• Delivery locations: City area of Beijing, Shanghai, Guangzhou, Shenzhen, Zhongshan, Foushan, Zhuhai and Dongguan
• Delivery time: Within 1 to 2 mainland China working day(s) (based on distance between locations) on receipt of customers' call. Our representative will deliver the handset to customers
• Handset loan period is 2 weeks (mobileOne customers can enjoy exclusive rental exemption of HK$300)
• Each customer can enjoy this service twice a year

Entitle to a special discount once a year to purchase a latest handset.

Enjoy priority trials of our latest value-added services and special offers.

Exclusive exemptions from administration fees of after-sale mobile services include SIM card replacement and change of mobile phone numbers.