Smart Voice Mail (3G) Smart Voice Mail service retains unread messages for seven days and read for three days. Regardless of whether you are in Hong Kong or overseas, this hassle-free service will make your mailbox even easier to manage. When roaming overseas, you can continue to enjoy Smart Voice Mail at no extra charge* and without having to reconfigure handset settings. Click here for more detailed information. * If you access your voice mailbox via handset while overseas, you will be charged a roaming fee as if you were making an outgoing call to Hong Kong. Smart Voice Mail Service FAQ
Roaming Tips for Smart Voice Mail
Smart Voice Mail Premium Package (3G) To meet your needs, a brand new Smart Voice Mail Premium Package is also available with greater mailbox size,voicemail message length and message storing period.
| Number of voicemail messages | Length of voicemail message | Read/unread messagestoring period | Monthly fee | | 50 messages | 90 seconds each | 7/15 days | $28 | Smart Voice Mail Premium Service FAQ
Monthly Plans More flexibility, less hassle! Check out our Value Added Service Plans and pick the one that best fits your needs! | 3G VAS | Monthly Fee | | 1 | Smart Voice Mail* & Prime Features Package: Call Waiting, Call Hold, Conference Call, Caller ID and Call Barring | $38 | | 2 | Call Forwarding Bundle | $28 | | 3 | Premium mobile secretarial service Package: secretarial service (unlimited messages), a dedicated secretarial service number, call forwarding and Smart Voice Mail*. You can screen calls using your Secretarial Service number. What's more, when roaming overseas, you can continue to enjoy secretarial service at no extra charge and without having to reconfigure handset settings. Click here for more detailed information. | $50 |
*Smart Voice Mail service retaining unread messages for seven days
and read for three days.
| 2G VAS | Monthly Fee | | 1 | Voice Mail & Prime Features Package: Call Waiting, Call Hold, Conference Call, Caller ID and Call Barring | $38 | | 2 | Call forwarding bundle | $28 | | 3 | Voice Mail & Call Forwarding bundle | $38 | | 4 | Mobile Secretarial Service package:
secretarial service (unlimited messages), Call Forwarding and Voice Mail. | $28 | -
Airtime for Conference Calls, Call Waiting or Call Hold will be billed for each caller online. -
Users will be charged airtime when the Voice Mail is accessed via landline or mobile phone. Recordings by incoming calls and checking of Voice Mail by users are also charged airtime. -
All busy, unanswered and unreachable calls will automatically be forwarded to the voice mailbox.
Voice and Video Services | ^All Call Forwarding | To Activate: ＊＊21＊ Forwarding Phone Number #OK
To Cancel: ##21#OK | | ^Busy Call Forwarding | To Activate: ＊＊67＊ Forwarding Phone Number #OK
To Cancel: ##67#OK | | ^No Reply Call Forwarding | To Activate: ＊＊61＊ Forwarding Phone Number #OK
To Cancel: ##61#OK | | ^Unreachable Call Forwarding | To Activate: ＊＊62＊ Forwarding Phone Number #OK
To Cancel: ##62#OK | | ^Call Forward Cancellation | To Cancel: ##002#OK | | #Call Waiting | To Activate: ＊#43#OK
To Cancel: #43#OK | | #Call Hold | This feature is activated automatically and does not require any manual set up. | | ^Accepting / Rejecting Call Waiting | Please refer to the handset manufacturer's user manual for details. | | ^Caller ID | To disable the display of your phone number, press 133 followed by a phone number. | | #Conference Call | Please refer to the handset manufacturer's user manual for details.
* Remember the Call Waiting function must be activated before the Conference Call function can be activated.
* Conference Call is applicable to certain handset models only. | | ^Barring Outgoing IDD Calls Except Calls to Hong Kong | To Activate: ＊332＊ (Barring Password) #OK
To Cancel: #332＊ (Barring Password) #OK | | ^Barring Outgoing Calls * | To Activate: ＊33＊ (Barring Password) #OK
To Cancel: #33＊(Barring Password) #OK
* Remember to cancel all Call Forwarding functions before activating Call Barring. | | ^Barring Incoming Calls * | To Activate: ＊35＊ (Barring Password)#OK
To Cancel: #35＊(Barring Password)#OK
* Remember to cancel all Call Forwarding functions before activating Call Barring. | | ^Barring Outgoing IDD Calls | To Activate: ＊331＊ (Barring Password) #OK
To Cancel: #331＊ (Barring Password) #OK | | ^Barring Incoming Calls - When Roaming * | To Activate: ＊351＊ (Barring Password) #OK
To Cancel: #351＊ (Barring Password) #OK
* Remember to cancel all Call Forwarding functions before activating Call Barring. Your Barring Password is "0000". If you would like to change it:
Press ＊＊03＊330＊ (Current Password) ＊ (4-digit New Password)＊ (New Password Again) #OK | ^ Applicable to both voice and video calls # Applicable to voice calls only
Voice Mail Menus and Options (3G)| Opening Your Mailbox | Using PCCW mobile handset:
1. Press ＊92 OK to directly access the Voice Mail menu
2. Press ＊90 OK to directly listen to your message. Using any Touch-Tone Phone:
1. Dial 6388 0000
2. Enter your PCCW mobile phone number
3. Enter your Voice Mail Passcode - For first time voice mail activation, select your preferred language :
Cantonese 1
English 2
Putonghua 3
Press 1 to confirm language selection - Default password for voice mail is the first 6 digits of HKID or Business Registration Number. Pls change your passcode to prevent unauthorized access to your Voice Mail
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| Main Menu | Listen 1
Send a voice mail message to another PCCW mobile 3G user 2
Mailbox Options 9 |
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| Listen | Replay 1
Go to next message 2
Delete 3
Forward 4 |
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| Send | 1. Enter the relevant mobile number
2. Press 1 to confirm
3. Record your message
4. Press 1 to send |
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| Mailbox Options | Change Greeting 1
Change Username 2
Change Language 3
Change Passcode 6
Missed Call Alert 7
Out dial Call Alert 8
Back to Main Menu * |
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| Forward | Enter the relevant PCCW mobile 3G number followed by the # sign:
Send the forwarded message 1
Re-enter mailbox number 2
Enter one more mailbox number 3 |
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| Special Keys | Return to Main menu *
Complete # |
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Note:
1. Airtime for Conference Calls, Call Waiting or Call Hold will be billed for each caller online.
2. Users will be charged airtime when the Voice Mail is accessed via mobile phone.
3. All busy, unanswered and unreachable calls will automatically be forwarded to the voice mailbox by default.
Voice Mail Menus and Options (2G) | Opening Your Mailbox | Using handset:
1. Press＊92 OK to directly access the Voice Mail menu
2. Press＊90 OK to directly listen to your message. Using any Touch-Tone Phone:
1. Dial 92339233
2. Enter your 2G phone number
3. Enter your Voice Mail Password (default password "0000") To direct calls to your Voice Mail, remember to activate your Call Forwarding function to the Voice Mail center number at 92339233. Change your password to prevent unauthorized access to your Voice Mail . | | Main Menu | Listen 1
Send a voice mail message to another PCCW mobile 2G user 2
Mailbox Options 3 | | Listen | Replay 1
Save 2
Delete 3
Forward 4 | | Send | 1. Enter the relevant mobile number
2. Record your message
3. Press 1 to send | | Mailbox Options | Change Greeting 1
Change Username 2
Change Password 3
Change Language 4
Back to Main Menu * | | Forward | Enter the relevant PCCW mobile 2G number followed by the # sign
1. To include your own message with the forwarded message 1
2. To send the forwarded message 2 | | Special Keys | Return to previous menu *
Complete # |
Mobile Fax Service & Fax Mail Bundle (2G) Mobile Fax Service & Fax Mail Bundle  | 1. To divert Mobile Fax Number to Fax Mailbox
Activate: Press short-cut key
＊＊21＊92339233＊13#OK
Cancel: Press short-cut key
##21＊＊13#OK
2. You will be notified by SMS when a new fax message is stored at Fax Mailbox (same as Voice Mail Message)
3. When you are ready to retrieve the fax, you can access the Fax Mailbox by calling 92339233 on landline phone or *92 on your mobile phone and follow the instructions to input a fax machine number for fax retrieval. Remarks:
- You must be a Value-added Service subscriber, in order to use the Call Forward function to divert your Mobile Fax Number.
- Maximum 30 pages can be stored in Fax Mailbox. Maximum storage time is 7 days.
- Mobile Fax can be used to receive and store fax messages while roaming but the messages cannot be retrieved overseas
- Airtime charge is applicable for using landline/ mobile phone to access your Fax Mailbox |
SIM Card Security | SIM Card Security | Use your handset to activate your PIN code (4 - 8 digit number) to prevent unauthorized use of your SIM Card. When the SIM card Security Function is activated, the PIN Code has to be entered each time the phone is switched ON. Default SIM Card Security PIN Number: "0000" If you enter your PIN code incorrectly three times, your SIM card will be blocked. If this happens, please contact PCCW Consumer Service Hotline on 1000 or Business Consumer Hotline on 10088. If you enter the wrong PIN code 10 times, your SIM card will be blocked permanently. You will be unable to use your phone until you purchase a new SIM card. |
Smart Voice Mail Service FAQ (3G) 1. My voicemail messages are important and I want to keep them. What can I do? A1: Sorry. Our voicemail service does not provide a save function. With effect from March 26, all read and unread messages should be deleted in three and seven days respectively. In order to enable our customers to familiarize themselves with the auto-housekeeping feature, we have already extended the expiry period of messages received before March 26, 2008 to 14 days until April 9. 2. Can I retrieve my voicemail messages after they are deleted by the auto-housekeeping in 3/7 days? A3: Sorry, deleted voicemail messages cannot be retrieved, whether deleted by yourself or by the auto-housekeeping function.
If you need to keep your voicemail a little longer or you need a bigger voicemail box, we suggest you subscribe to our Smart Voice Mail Premium package (for details of Smart Voice Mail Premium Package, please click here.) 3. If my mailbox is full, will I receive an alert? What will my friend (the caller) hear when he/she reaches my full mailbox?
A4: When your mailbox is nearly 70% full, you will hear the following alert when you call check your mailbox: -Your mailbox is nearly full. Please delete unwanted messages When your mailbox is full, the caller will not be able to deposit any voice mail and the system will play the following: - This mailbox is full, bye bye
Smart Voice Mail Premium Package FAQ (3G) 1. What is the Smart Voice Mail Premium package? What is the difference between my smart voicemail package and this premium package? A1: In terms of features, Smart Voice Mail Premium package is exactly same as that of the ordinary Smart Voice Mail package. The only difference is the mailbox size and expiry period of read and unread messages. Smart Voice Mail Package VS Smart Voice Mail Premium Package: | | Smart Voice Mail Package | Smart Voice Mail Premium Package | | Monthly fee | Free | $28 | | Mail box size (# of msg) | 20 | 50 | | Length of voicemail msg (sec) | 60 | 90 | | Storage for read msg (day*) | 3 | 7 | | Storage for unread msg (day*) | 7 | 15 | * Smart Voice Mail service: Auto-housekeeping timeline table | Day | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | | Unread msg | Msg received | Kept | Kept | Kept | Kept | Kept | Kept | Kept | Deleted | | Read msg | Read msg | Kept | Kept | Kept | Deleted | -- | -- | -- | -- | Cutoff around 02:00 daily 2. After I changed to Voice Mail Premium Package, will my voicemail messages be deleted or changed to the premium package? A2: Your voicemail messages will not be deleted because of changes to the voicemail package. Once you migrate to our premium package, the expiry period of all voicemail messages will be extended to seven days for read messages and 15 days for unread messages
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