| Service | Charge |
| 1 | Change of value added service packages | Free |
| 2 | Change of tariff plan | Free |
| 3 | Transfer of ownership (paid by the new subscriber) | $100 |
| 4 | Change of mobile number | $100 |
| 5 | Change of Secretarial Service greeting/password | Free |
| 6 | Reconnection of service (overdue payment) | Free |
| 7 | SIM card replacement fee (stolen, lost or damaged)** | $10 |
| 8 | Change MNP transfer date | Free |
| 9 | Cancellation of MNP application | All prepayments and upfront payments |
| 10 | MNP application charge | $40 |
| 11 | Local mobile service detailed bill (one copy each month) | $30 |
| 12 | Bill reprint (one copy each month) | $30 |
| 13 | Email bill/eBill | Free |
| 14 | 2G Bill mailing (one copy each month) | $8 |
| 15 | 3G Bill mailing (one copy each month) | $10 |
| 16 | Overdue interest / handling charge (whichever is higher) | 2% or $20 |
| 17 | Non-Hong Kong ID Card holder deposit (refundable) | $1,000 |
| 18 | Java SIM card charge** | $50 |
| 19 | Java SIM replacement change (stolen, lost, damaged or upgrade)** | $50 |
