Wireless Internet Service

Q1 About 3G Data Card

Q: What is PCCW mobile 3G Data Card?
A: PCCW mobile 3G Data Card is Hong Kong's fastest data card that connects to any major laptop computer to enable customers to connect to the internet, SMS, send and receive e-mails with symmetric uplink and downlink transmission speed up to 384kbps, faster than any other such card in Hong Kong today. These outstanding speeds, however, can only be achieved when run on the PCCW mobile 3G network.

Q: What are the benefits of the PCCW mobile 3G Data Card? What can I use it for?
A: With the PCCW mobile 3G Data Card, you can connect to the internet anytime, anywhere. You can browse websites, check e-mail, download or upload files and manage your contact list on your SIM or your i-messenger buddy list to send and receive SMS messages.

Q: Can I only use it to connect to the PCCW mobile 3G network? Can I use it for WiFi too?
A: Yes. If your notebook is equipped with a Wireless LAN card or if your notebook is running on an Intel Centrino processor, you can connect via the PCCW mobile 3G network or WiFi.

Alternatively, PCCW mobile offers Local Wireless Broadband Service. For $98 a month, you can enjoy Wireless Broadband Service at numerous hotspots throughout Hong Kong. Please click here for details or call Consumer Service Hotline on 1000 or Business Customer Hotline on 10088.

Q. How's the network coverage?
A: The network launch of PCCW mobile 3G provides coverage throughout the territory in Hong Kong.

Q: Do you also offer International Wireless Broadband service?
A: Yes, we offer International Wireless Broadband service with 3G Data Card at $3/min. Please click here for details or call Consumer Service Hotline on 1000 or Business Customer Hotline on 10088.

Q: Are there any special requirements to use the PCCW mobile 3G Data Card overseas?
A: Yes, subscription to IDD, International and China Roaming services with an advanced deposit will be required:

	Deposit Amount (HK$)
IDD	$500
IDD + International Roaming	$500
IDD + International + China Roaming	$1,500

Q: Where can I use the PCCW mobile 3G Data Card with 3G/GPRS Roaming?
A: It can be used on GSM, WCDMA and GPRS networks in countries that have roaming agreements with PCCW mobile.

Q: Can I use my PCCW mobile 3G Data Card to make voice calls?
A: Voice call is currently not included in PCCW mobile 3G Data Card service.

Q2 Subscription and charges

Q: What plans are available for the PCCW mobile 3G Data Card Monthly tariff?
A: Three plans are available with this service:

Monthly Fee	$88	$388	$488
Free MB	10MB	80MB	Unlimited
Thereafter (per kByte)	$0.01/kByte	$0.01/kByte

An additional HK$10/month is charged to cover charges levied by third parties including the MTR and tunnels and facility providers.

Q: How much is the PCCW mobile 3G Data Card ?
A:
PCCW mobile 3G Data Card: $4,580
With a 12-month subscription to the $88 plan: Special price of $2,980#
With a 12-month subscription to the $388 or $488 plan: Special price of $2,580#

#A penalty charge of $600 applies if terminating subscription to the 3G Data Card $88 monthly plan within the 12-month contract period and $1000 if terminating subscription to $388/$488 monthly plan within 12-month contract period.

Please call PCCW Consumer Service Hotline on 1000 or Business Customer Hotline on 10088 for details.

Q: Will there be any penalty if I terminate my PCCW mobile 3G Data Card monthly subscription within this 12-month period?
A: Yes, there will be a penalty charge of $600 for $88 monthly plan and $1000 for $388/$488 monthly plan users.

Q: What additional services can I use with the PCCW mobile 3G Data Card?
A: You can extend your PCCW mobile 3G Data Card to include the following services:
1. Local Wireless Broadband: $98/month for unlimited WiFi connection at specific hotspots

2.International Wireless Broadband:

WiFi Roaming service charges	HK$3/min
Dial-up roaming service charges	USA & Canada	HK$0.6/min
	Rest of the World	HK$1.5/min

3. EZ SMS Pack

Monthly Fee: $35 100 SMS

Monthly Fee: $55 175 SMS

Monthly Fee: $100 330 SMS

Q3  Technical requirements and setup instructions

Q: What are the system requirements of this service?
A: The recommended configuration for notebook computers is:

• Windows 2000 or XP
• 16M hard disk space
• 64MB RAM memory
• PC card slot - Type II

Q: Do I need to buy extra accessories to use the PCCW mobile 3G Data Card?
A: No, you only need the data card package purchased from us. However, if you would like to use the WiFi service, please make sure you have a Wireless LAN card or your computer or an Intel Centrino processor.

Q4  Technical support

Q: I am currently within hot-spot coverage; how can I select PCCW mobile 3G Data Card Service?
A: Simply select 'Connection Mode' from the menu and click '3G/GPRS'.

Q: Is there any timeout on the connection?
A: Connection will be timed-out after 24 hours of inactivity

Q: What should I do if I have problems connecting?
A: Call our Consumer Service Hotline on 1000 or Business Customer Hotline on 10088.