General data
The network indicator at the top of your smartphone screen will tell whether you are using Wi-Fi or GPRS (3G or 3.5G). If you want to opt for Wi-Fi over GPRS, you can use the “manual select network” phone setting. For more information, please go to PCCW WiFi webpage.
You can dial *139#, from your handset. We will automatically push you an SMS containing your voice and GPRS usage.
The widget will continue to update the information from internet and it may consume certain MB usage, therefore, please check if you are using online widgets (eg. Weather, news always on, stock, gmail etc…), otherwise, if you want to turn off the widget, please go to widget setting.
Using a mobile data service overseas will incur data-roaming charges. You can disable your handset’s data feature before traveling, or press ##002# to cancel all the types of call forwarding before you leave Hong Kong, avoiding unnecessary roaming charges.
Mobile email
You may download the user guide at Smartphone & Tablet User Guide webpage for reference.
Yes. You can define a time interval (eg every 30 mins, 1 hour or 2 hours) for pop3 / IMAP account email retrieval. Simply go to email settings and change retrieval arrangements for the relevant email account.
Yes. Yahoo!Mail users can arrange not to download SPAM by adjusting POP settings on a PC. For Hotmail and Gmail users, default settings will automatically bar SPAM mail from being downloaded to your smartphone with no further action from the user needed.
With most smartphones, you can choose to receive “headers only” (around 2KB each), or limit the size of email downloaded to your phone by adjusting retrieval amount in your email settings.
Mobile internet
Make sure your mobile data service is activated and input “pccw” at APN of the Cellular Data setup page of your smartphone. You may download the user guide at Smartphone & Tablet User Guide webpage for reference. If you need further assistance, please contact our 24-hour PCCW Consumer Service Hotline : 1000 or 24-hour PCCW Business Customer Hotline : 10088.
Go to wap.pccwmobile.com to access PCCW WAP. Simply bookmark the page for easy navigation in future.
Yes. GPRS charges will be incurred when loading every page.
You can use the PCCW Data Calculator to estimate your monthly mobile data usage for reference.
Take an an average of 300KB for each webpage, you can browse around 340 web pages with 100MB GRPS mobile date.
