Mobile Data

In the case of Windows or Android-based phones, the network indicator at the top of your screen will tell whether you are using Wi-Fi or GPRS (3G or 3.5G). With Nokia handsets, a pop-up announcing “Connecting via PCCW 3G” or “Connecting via Netvigator Hotspot” will provide the relevant information.

If you want to opt for Wi-Fi over GPRS, you can use the “manual select network” phone setting. Nokia users should go to Menu>Web>Options>Settings>Access point and choose “Always ask”. For more information, please go to PCCW WiFi webpage.

You can dial *139#, from your handset. We will automatically push you an SMS containing your voice and GPRS usage.

For Android phone user:
You have to check if you are using online widgets (eg. Weather, news always on, stock, gmail etc…). If you want to turn off the widget, please go to widget setting.

If you have not turned on any online widget, approximately 600KB GPRS will be consumed every 12 hours for phone updates.
If you have turned on ALL online widgets, GPRS consumption can be up to 30MB every 12 hours.

 

 

For N97 or N97mini users:

If you have not turned on any online widget, no GPRS will be consumed every 12 hours for phone updates.
If you have turned on ALL online widgets, GPRS consumption can be up to 108MB every 12 hours.

Using a mobile data service overseas will incur data-roaming charges. To disable a handset’s data feature, please follow the simple steps below:

Handset OS
Android	S60 v5
Choose "Menu" Click "Settings" Click "Wireless controls" Click "Mobile network settings" Untick "Data roaming"	Choose "Menu" Click "Apps" Choose a widget Click "Options" Click "Settings" Choose "Never update" or "Manual update" under "Auto update"* Click "No Roaming Data"*

* Some options and names may vary according to widget design. Please click to view smartphone user guide (Chinese version only).

You can establish email accounts on your smartphone. Set-up guides are available below. Please contact 10088 for further assistance.

Yes. You can define a time interval (eg every 30 mins, 1 hour or 2 hours) for pop3/IMAP account email retrieval. Simply go to email settings and change retrieval arrangements for the relevant email account.

Yes. Yahoo!Mail users can arrange not to download SPAM by adjusting POP settings on a PC. For details, please refer to the email account user set-up guide (link).

For Hotmail and Gmail users, default settings will automatically bar SPAM mail from being downloaded to your smartphone with no further action from the user needed.

With most smartphones, you can choose to receive “headers only” (around 2KB each), or limit the size of email downloaded to your phone by adjusting retrieval amount in your email settings.

Normal email (excluding attachments) amounts to around 50KB. For 100MB, you should be able to receive up to 2,000 emails (ie around 60/day), not including attachment download.

If you arrange to receive “headers only” (just 2KB each), you should be able to receive up to 51,200 email headers (ie around 1,706 headers/day) for 100MB.

Please dial *101# to adjust network settings. If you have further problems, please contact our customer service representatives on 10088.

Go to wap.pccwmobile.com to access PCCW WAP. Simply bookmark the page for easy navigation in future. For Nokia users, please have a long press on ‘0’.

Please click to view smartphone user guide (Chinese version only).

Free Zone information at PCCW WAP is free of charge. This includes now TV, live news, financial commentary and ringtone try-outs.

Yes. GPRS charges will be incurred when loading every page.

Based on average 300KB per mobile webpages, you can visit approx. 340 mobile pages with 100MB per month.

10MB GPRS can support customer viewing video from internet (eg. Youtube) for 10 minutes. Therefore, 100MB can enable you to go video streaming for more than 100 minutes.