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Tariff and charging
Q1.
What kind of browsing service is available to the BlackBerry Wi-Fi series? How is it charged for locally and internationally?

a ) BlackBerry browser

  • Access the both Internet and intranet via BES server. It will charge email data included in the package.

b) Internet browser

  • Access the Internet only.  It will charge email data included in the package.

c) Wi-Fi browser

  • Access the Internet via PCCW Wi-Fi hotspots at no charge.

d) WAP browser

  • Access the Internet via the PCCW system, charged at GPRS rates.
  • 2G BB user browse PCCW/non-PCCW channel charged at GPRS rates.
  • 3G BB user browse non-PCCW channel charged at GPRS rates.


BlackBerry Bold shows “switch to WAP for streaming media” if streaming from BlackBerry /Internet browser, GPRS data rates will be charged.

 
Q2.
Why can't I use the BlackBerry browser for video streaming? End users are not aware of being switched to the WAP browser and being charged an additional GPRS fee.

When a user begins to run a streaming video from the Internet browser, a message will be displayed telling the customer that a switch will be made to the WAP browser. The user will be offered the option to see the message again under similar circumstances. If customer selects that option, he/she will be notified when a switch is made to the WAP browser to run streaming video.

 
Q3.
Does the unlimited email data plan include Internet download and upload of files?
  • If you use the Internet browser to upload/download files, no GPRS charge will be made.
  • If you use the WAP browser to upload/download files, a GPRS charge will be made.
  • If you use a third-party application, GPRS charges may be made depending on the APN the application uses.
 
Q4.
If I do not open an email, will I still be charged on the basis of email data?

Yes. You will be charged on the basis of 2KB/email even if you do not open an email.

 
Q5.
What's the charge for using BlackBerry as a modem?

For GPRS charges will be $0.08/KB on a pay-as-you-go basis.  For mobile internet package, GPRS charges as $10/10 MB.

 
Q6.
What data type does BlackBerry Messenger consume? Can I use it with another operator? Does it work while roaming?

BlackBerry Messenger consumes email data.
Communication takes place from PIN to PIN, so this is not operator-specific.
This can be used while roaming.

 
 

Email setting
Q1.
How to associate a Microsoft Outlook Web Access email account with BlackBerry Internet Service account?

Please download this document. (PDF version)

 
Q2.
How many external email accounts can be accessed by the BlackBerry Wi-Fi series?

10 external email accounts plus one email account with @pccwmobile.blackberry.com

 
Q3.
How frequently is BlackBerry Internet Service (BIS) email retrieved?

Yahoo, Gmail, AOL and Hotmail MSN email is updated instantly, while other POP3/IMAP4 accounts are refreshed every 15 minutes.

 
Q4.
Can I add company email on my BIS account?

This depends on email type. You can add up to 10 personal accounts – eg POP3 or IMAP. If your company email server is hosted by an ISP, you could also add a BIS account.
If you’re using Microsoft Exchange, Groupwise or Lotus email, you need to apply for a BES account from our corporate sales.

 
 

Service user guide
Q1.
How do I get set up for BlackBerry Internet Service?

Please refer to the BlackBerry service user guide to get started.

 
 

Roaming service
 
Q1.
Can a BlackBerry handset be used in Japan or Korea?

Only 3G handsets models - the BB 8707, BB 9000 and BB 9700 - can be used in Japan and Korea.

 
Q2.
If a customer uses Wi-Fi while roaming, does sending and receiving email count as email data?

This would count only as Wi-Fi usage. Remarks: As BlackBerry activates both 3G and Wi-Fi connectivity at the same time, the handset will use 3G data before finding and logging on to a Wi-Fi hotspot.

 
Q3.
Is it possible to bar roaming email service while traveling overseas?

Yes.
Options Mobile Network Data Service Off When roaming.
Users can only make and receive voice calls while roaming.

 
 

Handheld function
Q1.
Can the BlackBerry act as a modem? If so, what is the charging system?

Yes. Maximum transmission speed for the BB 8120, BB 8820 and BB 8320 is 53.6Kbps and up to 3.6Mbps for BB 9000 and BB9700. Modem charges are the same as for GPRS data. For details on getting set up, please refer to section 5.0 of BlackBerry service user guide.

 
Q2.
What kind of media format is supported by BlackBerry?

Video format supported by BlackBerry Bold: DivX 4, DivX 5/6 partially supported,    XviD partially supported, H.263, H.264 and WMV3.
Audio format supported: .3gp, MP3, WMA9 (.wma/.asf), WMA9 Pro/WMA 10, MIDI, AMR-NB and Professional AAC/AAC+/eAAC+.

 
Q3.
Do BlackBerry handsets offer a video-call function?

No.

 
Q4.
How do I set up a Wi-Fi browser?
  • Choose option Advanced Option Choose browser  Set default browser as hotspot browser.
  • Choose managed connection Wi-Fi Options   Set Wi-Fi selection mode as   Automatic.
  • Choose managed connection Set up Wi-Fi network Scan for network Find “PCCW1x” Set security type as “EAP-SIM” and save.
 
Q5.
Does the BlackBerry handset support Chinese, Japanese and Korean read-and-input functions?

For Chinese: Handheld software 4.2.2 or more recent supports rendering and input.

For Japanese: Handheld software 4.2.1 or more recent supports rendering only, while 4.6.0 or more recent supports rendering and input (applicable to handsets with full QWERTY keyboard).

For Korean: Handheld software 4.2.1 or more recent supports rendering only, while 4.5.0 or above supports rendering and input (applicable to handsets with full QWERTY keyboard).

 
Q6.
How come my BlackBerry Bold battery is always low on power?

Using Wi-Fi and IM for applications such as MSN or video streaming consumes a lot of power, so please turn these functions off, if not in use.
To shut off video streaming, please select the square “STOP“ button or choose “Close” from the menu

 
 

Handheld trouble shooting
Q1.
How do I handle operational problems?

In an emergency, switch off handset Re-insert battery
Choose option Advanced option Hosting routing table Register now.

 
 

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