Billing

PCCW-HKT mobile service provides a variety of bill medium choices, including email bill, SMS bill and paper summary bill or detailed paper bill by mail. To help protect our environment, you are recommended to receive email and SMS bills for free. If you want a paper bill, a charge will be made. Please click here for charge details.

You can apply for / cancel email bill the following ways:

i) Login to "My Account" at PCCW-HKT mobile service’s website. Click "View and Pay bill" to access the "Bill inquiries" page. Enter the information required in the "Receiving monthly bills" section.

ii) Use your handset to login to Infotainment service content (m.pccw-hkt.com) "My Account", click "Monthly email Bill Application" and enter the information required.

You can view a detailed bill via the eBill service at PCCW-HKT mobile service’s website. Simply select the bill you want to view and click the "local call itemized bill" button in the middle of the eBill. You can also get a paper copy of a detailed bill by mail. Please click here for charge details.

You can access and reprint your latest 3 months’ mobile bills through eBill services, at PCCW-HKT mobile service’s website (www.pccw-hkt.com) or via the Infotainment service content (m.pccw-hkt.com) WAP portal. You can receive reprinted summary bills by email, free of charge, to a maximum of 3 times. If you want to receive the reprinted bill by mail, or if you want to reprint a detailed bill, a service fee will be charged on your next bill. Please click here.

i) Reprint bills at PCCW-HKT mobile service’s website (www.pccw-hkt.com):

Login to "My Account" and click "View and Pay bill" to access the "Bill inquiries" page.

 

ii) Reprint bills through Infotainment service content (m.pccw-hkt.com) (mwap.pccwmobile.com) on your handset:

Yes. You can access your latest 3 months’ mobile bills conveniently via PCCW-HKT mobile service’s eBill services the following ways:

1. Login to "My Account" at PCCW-HKT mobile service’s website (www.pccw-hkt.com).
2. Use your handset to login to "My Account" via Infotainment service content (m.pccw-hkt.com) (mwap.pccwmobile.com), click "View Bill and Bill Reprint".
3. Android and iOS handset users can check bills using the "My Account Check" app.

eBill viewing service is not yet applicable to consolidated bills (multiple mobile numbers under one account number). You can view eBill providing you have registered for "My Account".

Your eBill will be available approximately 2 days after each bill date.

Usually, from the date of service activation. It takes around two weeks to get your first bill, depending on your billing date.

We issue bills on a regular monthly billing cycle basis. As your service was activated in the middle of a billing period, your first bill will charge you a pro-rata service sum (from the date the service was activated to the bill cut-off date), in addition to a full-month’s advance payment.

Voice and VAS entitlements from the day of service activation to the first billing date will be granted on a pro-rata basis. Data entitlement depends on your service plan. Simply call our Customer Service Hotline 1000 or Business Customer Hotline on 10088 for inquiries.

Your PCCW-HKT mobile service account number is a 14-digit number, which you can find on:

i) Your bill:

ii) "My Account"

Login to "My Account" at PCCW-HKT mobile service’s website or on your handset via Infotainment service content (m.pccw-hkt.com) (mwap.pccwmobile.com), then click "Current Balance & Unbilled Usage", and you will find your account number and bill date.

Login to "My Account" at PCCW-HKT mobile service’s website . From the bottom right-hand menu, click "Contact Details". On the Contact Details pop-up window, simply enter your new address and click "Continue" to submit.

You can change your bill language the following ways:

i) Login to "My Account" at PCCW-HKT mobile service’s website. From the bottom right-hand menu, click "Contact Details". On the Contact Details pop-up window, simply select your preferred language under the "Change of bill language" section and click "Continue" to submit.




ii) Use your handset to login to Infotainment service content (m.pccw-hkt.com) (mwap.pccwmobile.com) "My Account" and click "Change bill language". Simply select your preferred language under and click "Submit".