Contact Us

We look forward to your valuable feedback to help us in our quest for perfection in service quality. We pledge to respond promptly.

Hotline

24-hour PCCW Consumer Service Hotline : 1000
24-hour PCCW Business Customer Hotline : 10088
For account and customer service inquiries

Sales hotline: 2888 0008 (press 4)
For general sales inquiries relating to PCCW mobile services and products

 

Online inquiries

Consumer Service Email Address : cs@pccwmobile.com
Business Customer Email Address : bizmobile@pccw.com

 

PCCW Customer Services (official) on Facebook